Privacy Policy
Effective Date: 26 August 2026
24Online Info Technologies Private Limited (“24Online”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information received through our website, digital advertising campaigns, LinkedIn Lead Gen Forms and other business enquiries.
1. Information We Collect
When you submit an enquiry, request a demonstration, download content or complete a form, we may collect:
- Your name
- Business email address and telephone number
- Job title, company and industry
- City, state or country
- Information about your organisation’s network or internet-management requirements
- Your communication preferences
- Campaign, form and referral-source information
- Any other information you voluntarily provide
Please do not submit passwords, government-issued identification numbers, financial information, health information or other sensitive personal information through our marketing forms.
2. Information Received Through LinkedIn
When you submit a LinkedIn Lead Gen Form connected to a 24Online advertisement, LinkedIn shares the information displayed in the form with us after you choose to submit it.
LinkedIn separately processes information under its own privacy policy. You should review LinkedIn’s privacy policy to understand how LinkedIn collects and uses your information.
3. How We Use Your Information
We may use your information to:
- Respond to your enquiry or request
- Contact you regarding a product demonstration, consultation or proposal
- Understand your organisation’s requirements
- Provide information about 24Online products, solutions, events and content
- Manage prospective customer and partner relationships
- Improve our marketing campaigns, website and communications
- Maintain business records and comply with applicable legal obligations
- Prevent fraud, misuse and security incidents
Where required by applicable law, we will obtain your consent before sending promotional communications.
4. Marketing Communications
If you consent to receive marketing communications, we may contact you by email or telephone regarding relevant 24Online products, services, webinars, events or resources.
You may withdraw your consent or opt out at any time by using the unsubscribe link provided in our marketing emails or by emailing sales@24onlinebilling.com with the subject line “Unsubscribe”.
Withdrawing consent will not affect communications necessary to respond to an existing enquiry, administer a current business relationship or comply with legal obligations.
5. How We Share Information
We may share personal information only when reasonably necessary with authorised 24Online employees and group entities, service providers, authorised distributors or channel partners, professional advisers, regulators or authorities where required by law, or a successor organisation in connection with a merger, acquisition or transfer of business assets.
We do not sell your personal information. Our service providers and partners are expected to use personal information only for the purpose for which it is provided and to apply appropriate safeguards.
6. International Processing
Because 24Online operates internationally, information may be processed in countries other than the country in which it was collected. Where required, we take reasonable steps to ensure that appropriate contractual and organisational safeguards are applied.
7. Data Retention
Marketing-lead information is ordinarily retained for up to 24 months after your last meaningful interaction with us. We may retain information for a longer period where necessary for an active business relationship, contractual requirement, legal obligation, dispute or legitimate record-keeping purpose.
Information that is no longer required will be securely deleted or anonymised where reasonably practicable.
8. Data Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. However, no internet-based transmission or storage system can be guaranteed to be completely secure.
9. Your Choices and Rights
Subject to applicable law, you may request that we confirm whether we hold personal information about you, provide access to your personal information, correct inaccurate or incomplete information, delete information that is no longer required, stop or restrict certain processing, withdraw your consent, stop sending marketing communications, or address a complaint regarding our handling of your information.
To submit a request, email sales@24onlinebilling.com with the subject line “Privacy Request”. We may need to verify your identity before completing the request.
You may also delete information submitted through LinkedIn using the privacy and data-management options available in your LinkedIn account.
10. Children’s Information
Our products and marketing activities are directed towards businesses and professional users. We do not knowingly collect personal information from children through our advertising forms.
11. Third-Party Websites
Our website, advertisements or communications may contain links to third-party websites. 24Online is not responsible for the privacy practices or content of those websites.
12. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change. The revised policy will be published on this page with an updated effective date.
13. Contact Us
24Online Info Technologies Private Limited
J1/12, 4th Floor, Block EP & GP
Indo-Japan House, Salt Lake
Kolkata - 700091, India
Email: sales@24onlinebilling.com
Website: www.24onlinebilling.com
