ISP CRM Solution
24online Introduces CRM Solution for ISPs
With the continued growth and ever demanding subscriber base, it is imperative for ISPs to have a proven and scalable CRM in place. 24online Service Management System (SMS) introduced Customer Relationship Management (CRM) for its large ISP clientele of 24online with features like trouble ticketing, customer acquisition, workflow management, calendar & alerts and admin dashboard.
24online CRM is specifically designed and developed for ISPs, considering their business operations and processes. The solution will fulfil the critical need of the ISP's to optimize their customer engagement processes by streamlining their internal as well as external business processes. It will also enable ISPs to have an enhanced customer experience based on analytics.
24online success lies in its commitment to bring in innovations, and it will keep upgrading the CRM with more features. The overall objective of 24online is to facilitate ISPs to organize, automate, and synchronize sales, marketing, customer service and support.
Features
- Create User Types
- Assign Access Control
- Edit / Delete Manage Users
- Customer Acquisition Form (CAF) Support
- Lead Status Details
- Target potential customers
- Focused Sales Approach
- Opportunity Reports
- Design, implement and evaluate business workflow
- Verify customer documents and payment
- Payment collection management
- Track due and advance payments
- Activate | Suspend | De-active Users
- Track, detect, report and resolve issues
- Associated with customer my account
- Generate tickets via email, call and online form
- Allocate, escalate and close tickets from TT
- Unique ticket ID generated to track tickets
- Different types of issue registered reports
- Periodical reports of issues registered
- Build Customer Contact Information
- Churn-out Sales Ready Contacts
- Align and Allocate Leads
- Maintain Uniformity of Customer Information
- Import or Export Customer Information
- Lead Status Reports
- Capture Customer Orders
- Check feasibility
- Edit or Update customer order details
- Add or access customer documents
- Customer account bound with sales executives
- Unique order ID for tracking
- Complete reporting of orders
- Interactive dashboard with frequently used menus
- Real-time control panel
- Add/remove widgets as needed
- View graphs and reports from control panel
For more information on CRM Solution and product demo, send us an email at sales(@)24onlinebilling(.)com
